Frequently Asked Questions
How to Choose the Right Machine?
Please provide your specifications, and we will recommend the most suitable model for you. Alternatively, you can choose a specific model based on your needs. If you have product drawings, feel free to share them with us, and we will help you select the best machine.
How can I get a price quote?
We typically provide a quotation within 24 hours after receiving your inquiry (excluding weekends and holidays). If you need a faster response, please email us or contact us through other channels such as WhatsApp so we can prioritize your request.
Can you provide samples?
Yes, we can provide samples. Please feel free to contact us for more details.
What is your lead time?
Lead time depends on the order quantity and the season in which the order is placed. Generally, small orders can be shipped within 7-15 days, while larger orders may take around 30 days.
What are your payment terms?
We accept T/T. Other payment methods can be negotiated.
What shipping methods do you offer?
We can ship via sea, air, or express services (EMS, UPS, DHL, TNT, FedEx, etc.). Please confirm the shipping method with us before placing an order.
How do you ensure long-term business relationships?
We maintain high-quality products and competitive pricing to maximize our customers’ benefits. Additionally, we value every customer and strive to build strong, long-term relationships based on trust and mutual success, regardless of their location.
What is the warranty on the machine?
Our machines come with a 12-month warranty. The warranty period for key components may vary; please contact us for more details.
